Our Product FAQ section provides answers to common questions about our hair extensions and wigs, including information on hair types, lengths, colors, quality, care, and styling, to help you make informed decisions and get the most out of your Bundle Factory products.
We offer a wide range of hair extensions, including wefts, clip-ins, tape-ins, and ponytails. Our extensions are available in various textures, such as straight, wavy, curly, and Bohemian, to cater to different hair types and styles. We add new products monthly, so please check back often to view our latest inventory.
Remy hair is the highest-quality human hair available. Its cuticles are intact and face the same direction, ensuring minimal tangling and a more natural appearance. On the other hand, Non-Remy hair has cuticles facing different directions, which can lead to tangling and a less natural look.
With proper care and maintenance, our hair extensions can last anywhere from 6 months to a year or more, depending on the extension type and how often you wear them.
Unless otherwise noted, our human hair extensions can be dyed, bleached, and styled like natural hair. However, we recommend consulting with a professional stylist to ensure the best results and to minimize any potential damage to the extensions.
While our extensions can withstand some exposure to water and sweat, we recommend taking extra care when swimming or working out. Tie your hair up, use a swim cap, and rinse your extensions with fresh water after swimming. After working out, let your extensions air dry and avoid using heat styling tools until completely dry.
Consider your natural hair color, skin tone, and desired look when choosing a color. Our website features detailed product descriptions and images to help you find the perfect match. For texture, consider your natural hair texture and the style you want to achieve. Our customer support team is always happy to help if you have questions or need assistance.
Our hair grades refer to the quality of the hair, with higher grades indicating better quality. 7A hair is our entry-level quality, which is soft and smooth and can last up to 6 months with proper care. 9A and 10A are our higher-quality options, offering increased softness, durability, and longevity. 13A and 15A are our most premium options, offering the most sought-after Remy extensions.
Yes, we offer a range of hair care products specifically designed for human hair extensions. These include sulfate-free shampoos, conditioners, hair oils, and leave-in treatments to help keep your extensions looking and feeling their best.
The Ordering and Shipping FAQ section addresses common inquiries about placing orders, accepted payment methods, shipping options, delivery times, tracking orders, and our return and exchange policy, ensuring a smooth and hassle-free shopping experience with Bundle Factory.
To place an order, browse our product categories, select the items you want, choose your desired color and length, and add them to your cart. Once you've reviewed your order, proceed to checkout, enter your shipping and payment information, and submit your order.
We accept various payment methods, including credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are securely processed through our encrypted payment gateway.
Yes! In addition to shipping to all locations in the United States, we now ship to Canada. We are pleased to welcome our friends from the North to the Bundle Factory family!
Shipping times vary depending on your location and the shipping method selected. Domestic orders within the United States typically take 3-5 business days for standard shipping and 1-3 business days for expedited shipping. International orders may take 4-5 business days, depending on customs clearance and local delivery times. However, most international orders are delivered in 2-3 business days. International customers are responsible for all Duties, Customs, and Taxes associated with their orders.
Yes, we offer expedited shipping options for customers who need their orders quickly. You can view your location's expedited shipping options and rates during checkout. Economy shipping is free on orders over $149.
Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the carrier's tracking portal.
We accept returns and exchanges within 14 days of delivery, provided the products are unused, in their original unopened packaging, and with all tags attached. To initiate a return or exchange, please get in touch with our customer support team, who will guide you through the process and provide a return shipping label.
Yes, we frequently offer discounts and promotions to our customers. You can stay informed about our latest offers by subscribing to our newsletter, following us on social media, or checking our website's "Sale" section.
Our Installation and Maintenance FAQ section provides guidance on the various methods for installing and caring for your Bundle Factory hair extensions and wigs, including tips on washing, conditioning, styling, and storing your products to ensure they look their best and last as long as possible.
Our hair extensions can be installed using various methods, such as sew-in weaves, clip-ins, tape-ins, and micro-links. The best installation method will depend on your natural hair type, desired look, and lifestyle.
While some extension methods, like clip-ins, can be easily installed at home, others, such as sew-in weaves and micro-links, require professional installation to ensure the best results and to minimize damage to your natural hair.
To extend the life of your hair extensions, follow these tips:
The frequency of washing will depend on your lifestyle and the type of extensions you have. Generally, we recommend washing your extensions every 1-2 weeks or as needed. Overwashing can strip the extensions of their natural oils and lead to dryness and tangling.
Use sulfate-free, gentle shampoos and conditioners specifically designed for human hair extensions. Avoid products containing alcohol, parabens, and other harsh chemicals that can dry out or damage the hair. Our website offers a range of extension-friendly hair care products.
Yes, you can sleep with your hair extensions in. However, to minimize tangling and matting, we recommend braiding your hair loosely or tying it up in a soft scrunchie before bed. Sleeping on a silk or satin pillowcase can also help reduce friction and keep your extensions looking smooth.
When not in use, store your extensions in a cool, dry place away from direct sunlight. You can keep them in their original packaging or an airtight container. Avoid storing them in humid environments, as this can lead to tangling and matting.
The Company Information FAQ section offers insights into Bundle Factory's background, mission, values, and what sets us apart from other hair extension and wig companies, as well as information about our commitment to ethical sourcing, customer loyalty programs, and how to reach our dedicated customer support team.
BundleFactory is based in the United States, with our main office in South Carolina.
Yes, we are committed to ethical sourcing practices. Our hair extensions are obtained through fair trade agreements, and we work closely with our suppliers to ensure that the hair is collected, processed, and manufactured in compliance with all relevant labor and environmental standards.
At Bundle Factory, we are dedicated to providing our customers with the highest quality hair extensions and exceptional customer service. We use only the finest 100% human hair, and our extensions undergo rigorous quality control to ensure consistency and durability. Additionally, we offer a wide range of textures, colors, and lengths to cater to diverse hair types and styles.
Yes, we have a 2% cash-back rewards program for our loyal customers. With each purchase, you can earn points that can be redeemed for cash on future orders. The more you shop with us, the more benefits you unlock, such as exclusive offers, early access to new products, and special birthday surprises.
Our customer support team is available Monday through Saturday, 9 AM to 8 PM ET, and Sunday, 12 PM to 6 PM ET. You can reach us via email at support@bundlefactory.com, at 803-933-5566, or through our website's AI concierge/live chat feature. We strive to respond to all inquiries within 24 hours.
Our Technical FAQ section provides solutions to common technical issues you may encounter while browsing or placing an order on the Bundle Factory website, including troubleshooting tips, account management guidance, and instructions on how to apply discount codes or handle product related concerns.
If you're experiencing issues placing an order, please try the following:
To reset your account password, click the "Forgot Password" link on the login page. Enter the email address associated with your account, and we'll send you instructions on how to do so. If you are still waiting to receive the email within a few minutes, please check your spam folder or contact customer support for further assistance.
If our website is not loading properly on your device, try the following:
To apply a discount code, follow these steps:
If you receive the wrong product or your order arrives damaged, please get in touch with our customer support team immediately. We will work with you to resolve the issue by sending you the correct product or issuing a refund or exchange. Please keep all original packaging and documentation, as this may be required for the return or exchange process.
Our Bundle Factory Friends (BFF) rewards program is designed to reward our loyal customers for their purchases and referrals. This FAQ section provides answers to common questions about the program, including how to sign up, earn points, and redeem rewards.
To sign up for the BFF rewards program, create an account on our website. Once your account is created, you'll automatically enroll in the program.
As a new BFF rewards program member, you'll receive a coupon for 10% off your first order. This coupon will be delivered to your registered email address within 24-48 hours of signing up.
You'll earn 2% cashback in the form of BFF reward points on every purchase you make at Bundle Factory. For every $1 spent, you'll receive 2 points. These points can be accumulated and used towards future purchases.
BFF reward points have the following value: 50 points = $1, and 100 points = $2. You can redeem your points during checkout on your next purchase.
Yes, BFF reward points expire one year from their earned date. To maximize your savings, be sure to use your points before they expire.
As a BFF rewards program member, you have a unique referral link available in your account dashboard. Share this link with your friends and family. When they sign up using your link and purchase $100 or more, you'll receive a $10 coupon.
Referral coupons are valid for 60 days from the date they are issued. Make sure to use your coupon within this timeframe.
You can find your current BFF reward points balance and referral link in your account dashboard. Log in to your Bundle Factory account and navigate to the BFF rewards program section.
No, BFF reward points cannot be redeemed for cash. They can only be applied towards future purchases at Bundle Factory.
If you return an item that earned BFF reward points, the points associated with that purchase will be deducted from your balance. The equivalent value will be deducted from your refund amount if you've already redeemed the points.